Last Updated: May 2026

We aim to dispatch all orders quickly and efficiently.

Processing Time

Most personalised orders are engraved and dispatched within:

1–2 working days

During busy periods (Christmas, Valentine’s Day, Mother’s Day, Eid, etc.), processing times may be slightly longer.

Delivery Times

UK Standard Delivery

2–4 working days

UK Express Delivery

1–2 working days

International Delivery

5–15 working days depending on destination

Delivery Delays

Delivery times are estimates only and may be affected by:

• Courier delays
• Weather disruptions
• Customs delays
• Peak seasonal demand

We are not responsible for delays caused by shipping carriers after dispatch.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

We are not liable for orders sent to incorrect addresses entered during checkout.

Lost Parcels If your order has not arrived within the estimated timeframe, please contact us and we will investigate with the courier.